Help articles

An IMR or Invoice Message Response allows recipients of electronic invoices to provide detailed feedback on the received invoice.

You can compare an IMR message to a a blue tick in WhatsApp but it gives much more insight than a regular read confirmation.

• Which problems does IMR solve?

• You know which invoices have reached your customer correctly
• You immediately know which invoices have been accepted or rejected
• You know immediately which invoices have been paid, before the money is in your account
• You can easily and quickly generate up-to-date overviews of all sales invoices for your CFO or manager

• Where can I find the IMR messages in Billit?

You can find IMR messages under 'Messages' underneath each invoice you have sent via Peppol (you can find invoices under 'Income' > 'Invoices').

The most recent IMR message is at the top.

• What kind of messages can I expect?

There are seven types of IMR messages:

• Received
• Processing
• Accepted
• Rejected
• Additional information required
• Conditionally accepted
• Paid

• What about existing MLR messages?

In addition to IMR messages, Billit customers can still receive MLR or Message Level Response messages. These MLR messages provide you with technical feedback from the Peppol network. However, as a Billit customer you do not need to consider the distinction between these two messages. You will receive, via the Billit e-invoice platform, the different messages in a clear way in the message box in the invoice detail page.