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Help articles

In this section of the Billit website, you will find manuals and explanations about all the features in Billit. You can find help articles using the search function or through the menu structure on the left which follows the menu-structure in Billit.
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Email settings

You can find all email settings by clicking on the 'Settings' menu and then selecting the 'General' submenu.

  • Sending documents from your own email address
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    Please note:

    To ensure smooth email delivery from Billit, make sure your company profile includes a valid and verified email address. You'll be prompted to validate your email address when sending your first email. If needed, you can complete the validation process later by clicking the red exclamation mark in the upper right corner.

    To make sure your emails are correctly sent and received via Billit it is important to properly manage your email settings. You can find the in the menu 'Settings' > 'General'. By default, emails from Billit are sent from an automatically generated email address such as 'yourname'@my.billit.be. When a customer reacts to such an email, their answer will be forwarded to the email address you set under 'my company'.

    This part consists of two subsections: incoming and outgoing emails.

     

    • Outgoing emails: This enables you to send invoices from your own email address via SMTP or by adding a TXT SPF record to your DNS settings.

    • Incoming emails: You can set an IMAP here which will read your inbox and import invoices via Fast input.

    Outgoing

    Do you prefer emails to be sent from your own business address such as invoices@yourcompany.com? That's possibe! Billit offers two options to send emails from your own address:

    1. Imitating your own email address: Ask your email host to add an SPF record ( v=spf1 include:my.billit.be ) to your DNS record. If you already have an SPF record, add include.billit.be immediately after "v=spf1". Keep in mind that it might take a while for this change to become active.
      1. Sending via your own email server: To send email via your own server, you need to enter the SMTP server settings via the 'Settings' > 'General' menu. Scrol down to the section 'Send from your own email address > 'Uitgoing' and fill in the SMTP server data. Don't forget to update these data if anything changes to your mail server settings such as a new password. If you don't know the email hosting services of your email address you can find them on www.mxtoolbox.com by entering your host name (everything after the @). If you have an iCloud, Gmail or Office365 email address, please consult the FAQ at the bottom of this page for any extra steps.

    Incoming

    To allow Billit to read your mailbox and import invoices via Fast input your need to execute the IMAP settings. Scrol down to the section 'Send from your own emal address > incoming' and fill in the IMPAP server data. Don't forget to update them if anything changes in your mail server settings such as a new password. If you don't know the email hosting servce of your email address you can find it on www.mxtoolbox.com by entering your hostname (everything after the @).